Privacy Policy Last updated: 30 June 2026
Mac Tax Preparation Services (“Mac Tax”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit www.mactax.com.au, use our tax, accounting, bookkeeping or advisory services, book appointments, submit forms, or interact with us in any way. It applies across our offices in Sydney, Adelaide, Gold Coast and Brisbane.
Who we are
Mac Tax provides tax preparation, bookkeeping, GST & STP reporting, financial advisory, company setup/restructuring, and related services to individuals and businesses across Australia. Our team includes registered tax agents and we support clients in English, Spanish and Portuguese, including many international students.
Personal information we collect
We may collect:
- Identity & contact details — name, date of birth, address, phone, email, preferred language.
- Tax & financial information — Tax File Number (TFN), income, deductions, bank details, superannuation, previous returns, notices of assessment, ABN (business clients), financial statements and supporting documents.
- Business information — company details, employee data for STP reporting, BAS/GST information.
- Service & communication records — details of your tax situation, queries, feedback, appointment history and our advice.
- Website & technical data — IP address, browser/device info, pages visited, cookies and analytics data.
- Marketing preferences — consent to receive tax tips, newsletters or promotional messages.
How we collect your personal information
- Directly from you — via website contact/booking forms, emails, phone calls, in-person meetings, or documents you provide.
- From third parties — with your consent or authority (e.g. ATO, banks, employers, super funds, previous accountants).
- Automatically — through cookies and analytics on our website and third-party tools (Acuity Scheduling, etc.).
We only collect information that is reasonably necessary for our services and legal obligations.
Why we collect, use and disclose your personal information
We use your information to:
- Deliver tax returns, bookkeeping, advisory and compliance services.
- Lodge documents with the ATO and meet our obligations as registered tax agents (Tax Agent Services Act 2009 and Code of Professional Conduct).
- Communicate about your matters, appointments, deadlines and legislative changes.
- Improve our services and website experience.
- Send relevant tax tips or marketing (with consent or as permitted by law).
- Handle complaints and meet legal requirements.
Disclosure to third parties
We may disclose your information to:
- Our internal team and registered tax agents (bound by strict confidentiality).
- The ATO and government bodies as required or authorised by law.
- Trusted service providers (under confidentiality agreements), including:
- Cloud accounting/tax software
- Secure document storage
- Appointment scheduling (Acuity Scheduling)
- Email/SMS/communication platforms
- Website hosting, analytics and security providers
- Professional advisors (lawyers, auditors)
- Your authorised representatives (with your consent).
We do not sell or trade your personal information. When you book via our third-party scheduling system, their privacy policy also applies to information you submit directly to them.
Data security
We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure. This includes secure servers (HTTPS), access controls, staff training and reputable privacy-compliant providers. While we use strong safeguards, no system is 100% secure.
Data retention
We keep your information only as long as needed for the purposes collected, to provide ongoing services, or to meet legal requirements (tax records are generally retained for at least 5 years). When no longer required, we securely destroy or de-identify it.
Your rights
You can:
- Request access to your personal information.
- Request correction of inaccurate or outdated information.
- Opt out of marketing communications at any time.
- Make a privacy complaint — contact us first. If unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
To make a request, email or call us (we may verify your identity).
Cookies & website technologies
Our website uses cookies for essential functions, analytics (e.g. Google Analytics), and user experience. You can manage cookies in your browser settings. Third-party tools (Acuity Scheduling, social media, analytics) may also use cookies — their policies apply.
Links to other websites
Our site contains links to third-party services (booking system, WhatsApp, Instagram, etc.). We are not responsible for their privacy practices.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted here with the “Last updated” date.
Contact us
Mac Tax Preparation Services Email: info@mactax.com.au Phone: +61 404 196 145 WhatsApp & online booking: Available via our website Sydney office: Level 1, 9–13 Bronte Road, Bondi Junction NSW Other offices: Adelaide, Gold Coast, Brisbane (see website for current addresses)
This Privacy Policy is available in English. If you need help understanding it in Portuguese or Spanish, please contact us.